Privacy policy

No Return & Refund Policy

At Titi Alica, every product is carefully handmade in small batches to ensure quality and freshness. Due to the nature of our products, we do not accept returns or exchanges.

Why we don’t accept returns

For hygiene and safety reasons, once a product has left our facility, we cannot restock, resell, or reuse it. This policy helps us maintain the highest standards for all our customers.

All Sales Are Final

We do not accept returns or exchanges on any products.
We do not offer refunds once an order has been processed and shipped.

Damaged or Incorrect Orders

We want you to have a great experience. If your order arrives:
Damaged, or
Incorrect

Please contact us within 48 hours of delivery at titialica.pr gmail.com with:
Your order number
A clear photo of the issue
We will review your case and gladly offer a replacement or store credit if applicable.

Shipping Issues

Once an order has been shipped, we are not responsible for:
Carrier delays
Lost or stolen packages marked as delivered
However, we recommend contacting the shipping carrier directly, and we’re always happy to guide you through that process if needed.